We understand that unexpected obligations may require you to cancel or reschedule your appointment from time to time. If so, please call us during office hours on 2523 7121 or, email reception@IMI.com.hk at least 24 hours before your scheduled appointment to avoid a 50% cancellation charge.
Cancellations for Monday appointments must be received by 12:30pm on the preceding Saturday.
Cancellations, rescheduling within 4 hours, or a “no show” will incur a 100% charge.
We also encourage you to arrive promptly to ensure that you benefit from the full time allocated for your appointment.
New to IMI?
If you are new to the clinic we suggest arriving at least 10 minutes in advance to complete the consultation forms for your treatment. As we are an integrated medicine clinic and aim to get to the root cause of health conditions, these forms are more thorough than the usual medical history forms. Completing this background information will give you the maximum benefit and value from your time with the practitioner.